FAQ — Motuon

We are a professional supplier, not a factory. We don't represent a single factory but match you with the best supplier from 50+ partner factories. Same part, multiple quotes, consistent quality.

Not necessarily. Our bulk sourcing advantage means some categories are even cheaper than small factory direct prices. Plus we save you from hidden costs — wrong parts, inconsistent quality, no after-sales support.

Three-stage quality control: ① Pre-cooperation factory audit ② In-production spot checks ③ Pre-shipment full inspection. You can also appoint third-party inspection (SGS, BV) — we share half the cost.

Standard products: 50-100 pcs. First-time cooperation allows trial orders as low as 10 pcs to verify quality before scaling up.

Yes. Standard samples ready in 3-5 business days. Shipping costs covered by client. Sample fees refundable after bulk order placement.

T/T (wire transfer), L/C (letter of credit), PayPal. First orders typically 30% deposit + 70% balance. Better terms negotiable for long-term partners.

Quotations valid for 15-30 days. Prices subject to adjustment based on raw material costs and exchange rate fluctuations.

Commonly FOB (Guangzhou/Shenzhen/Shanghai), CIF, DDP. Specific terms as per quotation. Flexible negotiation available.

Standard products: 15-30 days depending on category and order volume. We provide estimated delivery dates and track the entire process.

Warranty 12-36 months depending on product category, as specified in the sales confirmation. Covers manufacturing defects only.

Contact us within 7 business days with defect description and photo/video evidence. Confirmed claims — we offer free replacement or refund.

Japanese, German, American, Korean, European makes including Toyota, BMW, Mercedes, VW, Audi, Ford, Hyundai, and 100+ more brands.

Yes. Provide the OEM number and we'll quickly match the correct part. Our site also supports browsing by vehicle model and brand.

Yes. We support OEM/ODM customization including branded packaging, product data sheets, CE/ISO certification documents.

Any of these ways: ① Click 'Send Inquiry' on product pages ② Submit the contact form ③ Email us ④ Reach out via WhatsApp. We reply within 24 hours.